Frequently Asked Questions

How do I pay for the cleaning services?

Preferable method of payment is cash payment upon completion and inspection of the job. Alternatively you can arrange bank transfer in advance in case you are not available and access to the property is organized otherwise. For the ease of our corporate clients, we also accept company and business checks and payments upon Invoice.

Must I be at home when cleaning take place?

It’s up to you. For regular domestic services it is required to be there the first visit in order to show your cleaning maid the house or flat around and discuss the cleaning needed. Afterward you can leave her a set of keys and she will be coming on the day scheduled to perform the service. For other cleanings you can leave the key in a safe place, we will take it from there and start cleaning. We can collect keys from a letting agency or real estate that is taking care of the property as well. You just need to come back at the end of the cleaning, inspect the premises and arrange payment with the cleaning team.

Are your cleaners insured?

Our cleaners have public liability insurance, crime and reference checked. We can provide certificates, references and insurance policy upon request.

Do I need to provide my own cleaning products and equipment?

For regular domestic services you need to provide your cleaning materials. If you are not sure about what exactly to buy, we can give you a list of products you can follow. For other hourly based services that are booked for more than six hours, we can provide all the products and equipment provided at an additional charge of 16 GBP. For all Move In and Move out cleaning we will provide everything required.

How many people will clean my home?

It depends on the property, the condition of the flat or house and the service booked. For instance an End of Tenancy Cleaning of two bedrooms flat will be conducted by a team of 2 or 3 cleaners, one of which will be a supervisor. Are your house cleaners trained and supervised? Team members are trained prior to entering your home. Each team consist of a Team Supervisor to inspect that cleaning tasks are correctly completed. Managers make periodic visits to homes to ensure we’re meeting cleaning standards.

Are your cleaning services guaranteed?

Our End of Tenancy Cleaning is guaranteed service for 48 hours after the original clean. If you’re unhappy with any area we’ve cleaned or you have not passed your check our report, just call within 48 hours and we’ll come back and reclean it free of charge.

Do your cleaners have a permit to legally work in U.K.?

All our employees are police and immigration checked. They can provide all IDs and necessary employment eligibility documentation, before starting work.